Frequently Asked Questions
Products & People
BOTTLETOP bags are made from a selection of sustainable and zero waste materials. Our signature material is made from upcycled alumunium ringpulls. We also use Zero Deforestation Leather and Food waste such as Açai berries.
Tap here to learn more about the materials we use across our BOTTLETOP & #TOGETHERBAND products.
Aluminium is by its nature a lightweight and extremely durable material. BOTTLETOP bags made with upcycled aluminium ringpulls are very light to carry.
Zero-deforestation leather is a term used to describe leather that is produced without contributing to deforestation.
Brazil is the world's largest exporter of beef, and the leather industry is a key byproduct of this sector.
Unfortunately, ranching for beef has caused significant destruction to the Amazon rainforest in the past. In 2014, our company recognized this issue and created the first certified Zero Deforestation Leather supply chain with the National Wildlife Federation. We advocate for consumers and fashion brands to demand to know the provenance of their leather to help ensure both animal welfare and traceability to support the protection of the Amazon rainforest and other natural environments.
Our leather hides are sourced from sustainable farms and are treated and distributed by Couro Quimica, a tannery rated Gold standard by the Leather Working Group, ensuring that our leather is both sustainable and ethical.
We introduced our vegan bags with the Leda Mini Tote Bag made from açaí seeds by the Yawanawá Indigenous community in the heart of the Amazon. Since then we have introduced more vegan bags to our collection, simply search for Vegan to discover all the options.
All of our ring pulls are sorted, clipped, filed and polished before they are painted and then hand-woven by one of our amazing artisans.
Our enamel ringpulls are airbrushed painted on both sides. Over time the enamel finish will gradually fade in parts of heavy use, revealing the sparkling metal hidden beneath in a way that is unique to each design
Our anodised ringpulls are treated using a chemical procedure that converts a metal surface into one with a metallic finish.
Both processes are carried out by skilled artisans.
Since we launched BOTTLETOP in 2002 our focus has always been on empowering communities. We train our team in Salvador to be skilled artisans, provide them with good working conditions and make sure they have always been paid a fair living wage – 45% more than Brazil's national industry average.
Our head office is in East London, UK.
We have an atelier in Salvador in Brazil where our skilled artisans handcraft our handbags.
We also have a workshop and atelier in partnership with the Yawanawá Indigenous community where our wonderful food waste products are hand crafted.
Finally we work with two wonderful organisations in Nepal to make our #TOGETHERBAND products.
Mailing List
If you accidentally unsubscribed or decided to take a break from our newsletters and want to re-join, simply tap this link and enter your details. You'll receive our welcome email again with a 10% off to thank you for being part of the BOTTLETOP family again.
Shipping
Standard Delivery
Purchases from £0.00 to £49.99 - £4.50
Purchases of £50 or more - Free
Next Day Delivery (ordered before 2pm)
Purchases from £0.00 to £249.99 - £10
Purchases of £250 or more - Free
Prices are your local currency equivalent to the following GBP (£):
Standard Delivery
Purchases £0.00 - £99.99 - £10
Purchases of £100 or more - Free
Premium EU Shipping DHL Express
Purchases £0.00 - £249.99 - £25
Purchases of £250 or more - Free
Prices are your local currency equivalent to the following GBP (£):
Standard US Shipping
Purchases £0.00 - £99.99 - £10
Purchases of £100 or more - Free
Premium US - DHL Express
Purchases £0.00 - £249.99 - £25
Purchases of £250 or more - Free
Prices are your local currency equivalent to the following GBP (£):
Canada- DHL Express
Purchases £0.00 - £99.99 - £30
Purchases £100.00 - £249.99 - £20
Purchases of £250 or more - Free
The following countries have the fees below applied. Hong Kong SAR, Japan, Singapore, China, Indonesia, Macao SAR, Malaysia, Philippines, South Korea, Taiwan, Thailand, Vietnam, Seychelles, Australia, New Zealand.
Prices are your local currency equivalent to the following GBP (£):
International Shipping - DHL
Purchases £0.00 - £99.99 - £30
Purchases £100.00 - £200.00 - £20
Purchases of £200 or more - Free
Prices are your local currency equivalent to the following GBP (£):
International Shipping -
Purchases £0.00 - £99.99 - £30
Purchases £100.00 - £200.00 - £20
Purchases of £200 or more - Free
Returns
We take pride in the craftsmanship involved in making the products and if you are in anyway unhappy, in additional to your statutory right to cancel , you can return the Product(s) to the address listed below and you will be eligible for a full refund or exchange. Products for refund or exchange must be received within 28 days of purchase and in a saleable condition. You accept and agree to pay all delivery costs of returned Products.
Please send the item to:
BOTTLETOP RETURNS C/O Airbox Zero
Unit 5 Communication Park
Steyning Way
Hounslow
TW4 6DL